Privacy Policy

Last Updated: August 14, 2025

At Anila Care at Home (“we,” “our,” or “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, use our services, or communicate with us.

We are a non-medical home care agency and are committed to complying with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable to the information we handle.

By using our website or engaging with our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

A. Information You Provide to Us

  • Name

  • Email address

  • Mailing address

  • Phone number (including mobile number for SMS)

  • Care-related details provided when inquiring about or booking services

  • Payment details when processing invoices

B. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and analytics tools, including:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

C. Sensitive Information (HIPAA)
If you are a client or a prospective client, we may collect personal health-related information in connection with your care plan. This information is treated with the highest level of confidentiality and is only used for providing and coordinating care.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage requested home care services

  • To communicate with you about scheduling, care needs, and updates

  • To send appointment reminders, service updates, and promotional offers (only with your consent)

  • To process payments and maintain financial records

  • To comply with legal, regulatory, and insurance requirements

3. SMS & Text Messaging Policy

If you opt in to receive SMS communications from us:

  • We will send you appointment reminders, care updates, and service-related information.

  • Message and data rates may apply.

  • Message frequency will vary depending on your service needs.

Opt-Out Instructions:
You can opt out at any time by:

  • Replying STOP or UNSUBSCRIBE to any message from us

  • Emailing STOP or UNSUBSCRIBE to anilahomecareservice@gmail.com

  • Calling us at (858) 230-8025 and requesting removal from our list

After unsubscribing, you will receive a confirmation message, and your number will be removed within 24 hours.

Help: Text HELP at any time to receive our contact details for further assistance.

We do not share, sell, rent, or disclose your mobile number to third parties for marketing purposes.

4. Sharing Your Information

We will not share your personal information with third parties except in the following cases:

  • With Your Consent – For example, when coordinating care with family members or healthcare providers at your request.

  • With Service Providers – Trusted third-party vendors who assist us in operations (e.g., billing, scheduling, or IT support) and are bound by confidentiality agreements.

  • As Required by Law – To comply with legal obligations, court orders, or lawful requests from authorities.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website performance

  • Understand user behavior

  • Enhance your browsing experience

You can disable cookies through your browser settings, but some site features may not function properly.

6. Data Security

We use secure storage measures, encryption, and access controls to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide requested services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

For SMS subscribers, we retain your data until you opt out, at which point it is deleted within 24 hours.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent for certain uses of your data

To exercise these rights, contact us using the information in Section 11.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, content, or security. Please review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Significant changes will be posted on our website, and the “Last Updated” date will be revised. Your continued use of our services after updates indicates acceptance of the changes.

11. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact:

Anila Care at Home
402 West Broadway, Suite 400
San Diego, CA 92101
Phone: (858) 230-8025
Email: info@anilahomecare.com